Job Description

A chemicals/manufacturing client is looking for an Associate User Researcher that assemble equipment and regulators following Standard Operating Procedures

LOCATION: Radnor, PA ( Hybrid: 0–3 days in office/week) in office 1 day a week, scheduled by the manager.

POSITION: Associate User Researcher

CONTRACT: 6–12 months, with potential for extension

PAY RATE: $46/hr. on W2

SHIFT: Mon–Fri, 9 AM–5 PM EST

OVERVIEW

The client’s UX/UR Chapter is leading the Airgas CX transformation and contributing to client’s global AI transformation, serving one of the largest U.S. suppliers of industrial gases and safety products. We’re seeking an Associate User Researcher to provide tactical, hands-on support for research activities that inform the design and delivery of digital products.

Working closely with the Lead User Researcher and User Researcher (Contractor), this role will focus on the operational and executional aspects of research—helping plan, organize, and conduct studies that deliver timely, actionable insights to product and business teams. This is a unique opportunity to contribute directly to improving the customer and associate experience across eCommerce, point-of-sale, onboarding, and internal tools.

RESPONSIBILITIES:

• Support day-to-day research activities in coordination with the Lead and support User Researcher to deliver timely, actionable insights.
• Assist with participant recruitment, session scheduling, and preparation of research materials.
• Capture detailed notes and observations during interviews, usability tests, and workshops.
• Help compile and organize raw data for analysis and reporting. Develop and maintain the tagging taxonomy in a research repository, ensuring all research data is structured and organized for future context engineering and AI-driven insights.
• Contribute to the creation and maintenance of research documentation, journey maps, and persona updates.
• Support the execution of short-turnaround usability tests, surveys, and other tactical research activities.
• Ensure research data is handled in compliance with Airgas’ privacy, accessibility, and ethics standards.

Ideal Candidate

• 0–2 years of experience in UX research, research operations, or related field (internships, academic projects, or transferable experience welcome).
• Familiarity with basic qualitative and quantitative research methods (e.g., interviews, surveys, usability testing).
• Strong organizational skills with attention to detail and accuracy.
• Comfort with note-taking, documentation, and data organization.
• Ability to collaborate with researchers, designers, and product teams.
• Proficiency with basic research tools (e.g., Google Meets, Miro, Excel/Sheets; exposure to UserTesting and or Dovetail a plus).
• Interest in building a career in user research and growing skills through mentorship.
• Strong written and verbal communication skills.

Hiring Requirements Summary

• 0–2 years of experience supporting user research or similar activities.
• Understanding of basic UX research processes and tools.
• Ability to manage logistics and contribute to execution of research studies.
• Comfortable collaborating in a hybrid/remote environment.
• Demonstrated organizational skills and ability to manage multiple tasks.
• Interest in advancing UX maturity through tactical research contributions.
• Candidates should be able to share examples (academic or professional) that demonstrate their ability to support research activities and work collaboratively in a team environment.

Top 3 Must Have Skills

• Qualitative Data Management: Proven ability to organize, tag, and synthesize qualitative data from interviews, usability tests, and other research methods. And an interest in the process of structuring and enriching data to make it more useful for AI.
• User Research Fundamentals: Hands-on experience with foundational user research activities, including participant outreach and recruitment, and supporting usability tests.
• Collaboration and Communication: Strong ability to work effectively within a team, taking direction and communicating clearly with researchers, data analysts, designers and product managers.

Top 3 Must Have Skills

• Tell me about a time you had to organize a large amount of raw user data from interviews or usability tests. What was your process, and how did your organizational approach make the data ready for broader, cross-functional use?
• In your opinion, what is the connection between meticulous user research documentation and the potential for a company to use AI to understand its customers?
• Describe a time you were given a problem to solve without a clear solution in mind. What was your approach to scoping the work and arriving at a result

About our Client:

Our client is a multinational company who aims to deliver innovative gas solutions and technologies to their customers in various industries, driving their performance and helping them reduce their environmental impact.

About APR:

Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Don’t miss out on this amazing opportunity! If you feel your experience is the matched for this position, apply today and join our team. We look forward to working with you!

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