Job Description
Mahalo for your interest in this role! Please see the full position description below and click Start Your Application when ready. For more information about DAWSON, please visit dawsonohana.com. Job Title: Registration Dorm Clerk Job Summary Support mission-critical training at the Federal Law Enforcement Training Center (FLETC) in Charleston, SC by serving as a front-line representative for student housing, registration, and dormitory services. The Registration/Dorm Clerk provides front desk, registration, and dormitory support for FLETC Charleston campus buildings, including Buildings 39 and 285. The position assists incoming and departing students with room assignments, check-in/check-out procedures, and dormitory support needs while ensuring proper student/resident processing, key and linen control, cleanliness monitoring, and adherence to all FLETC rules, security, and conduct requirements. The position serves as a professional, customer-facing representative supporting daily operations, safety, and emergency protocols. Positions may be full-time or part-time, with coverage across single or multiple dormitory buildings. Location: Charleston, SC Responsibilities - Assist with student check-in and check-out procedures, including room assignments, key issuance, roster verification, and data entry.
- Respond to student inquiries regarding dormitory assignments, amenities, campus services, and recreational opportunities.
- Maintain daily dormitory log of all activities.
- Maintain accurate dormitory records, key logs, linen control, lost-and-found reports, and registration databases.
- Provide accurate student count to manager for invoicing.
- “House” students and provide all documents and information needed upon arrival.
- Provide registration/dormitory coverage in Buildings 39 and 285. Shifts will be between the hours of 8:00 a.m. to 8:00 a.m., Monday through Sunday, including Federal holidays, in accordance with PWS requirements.
- For full time employees, shifts will be straight 8’s. Shift schedules are up to manager’s discretion based on student forecast and contractual needs. Part-time employee schedules will be up to the manager’s discretion based on student forecast and contractual needs.
- Monitor entries/exits, verify resident/student identification, and maintain access control logs.
- Assist in processing incoming students by providing information to the Visitor’s Control Center (VCC).
- Receive and deliver messages for students.
- Issue and track keys and linens and maintain accurate inventory, sign-in/out, and control forms.
- Conduct room, hallway, and common area inspections for cleanliness, safety, and compliance with FLETC policies.
- Monitor and document room readiness and coordinate with housekeeping for cleaning or maintenance follow-up.
- Document and report maintenance issues, custodial needs, cable/television outages, damages, or rule violations to designated contact points.
- After business hours, report facilities maintenance problems to Security for immediate follow-up.
- Report disorderly conduct or disruptive activities immediately to Security.
- Assist students with dormitory concerns, including issuing additional blankets/linen, replacement light bulbs, or providing guidance and directional assistance.
- Verify identity before using the master key to let locked-out occupants into their rooms (never releasing the key).
- Disinfect and loan government-owned recreational equipment to students while maintaining required inventory control logs and forms (FTC-ADM-80), including borrower and return details.
- Answer phones, process paperwork, and perform administrative support tasks related to housing operations.
- Coordinate closely with dormitory, housekeeping, registration staff, and security personnel to maintain seamless operations.
- Maintain confidentiality of student records in accordance with the Privacy Act and FLETC guidelines.
- Immediately turn in any property found to the appropriate supervisor or COR.
- Maintain a neat, professional appearance in contractor-provided uniform (slacks and polo shirt with logo).
- Adhere to conduct requirements, including no eating, smoking, or personal cell phone use while on duty, use designated break areas for personal activities, and no acceptance of gratuities.
- Pick up students from VCC and transport back to dormitory in company-provided vehicle if necessary.
This job description is not intended to be exhaustive. Management reserves the right to modify or assign additional duties as needed. Qualifications - High school diploma or equivalent.
- Minimum of two (2) years of relevant experience in dormitory, facility oversight, administrative, or customer service roles.
- Ability to meet and deal with the general public in a tactful and professional manner.
- Ability to interact professionally with a diverse student population.
- Ability to understand and follow detailed orders, instructions, policies, and training materials.
- Ability to maintain poise and self-control under stress.
- Ability to construct and write clear, concise, accurate, and detailed reports.
- Ability to type at least 40 words per minute with 95% accuracy.
- Proficiency in operating a computer terminal and standard office software.
- Proficient in oral and written communication in English.
Physical And Work Requirements - Ability to lift to 50 lbs.
- Ability to walk multiple floors and stand for extended periods.
- Must pass a federal background check and obtain required security clearance.
- Possess valid and up-to-date Red Cross First Aid and CPR Defibrillator certifications.
- Ability to work variable shifts, including evenings, weekends, and holidays.
- This position may require the operation of Company-provided vehicles.
- If operating Company-provided vehicles, maintaining a valid driver’s license in good standing is a condition of employment.
- If operating Company-provided vehicles, employee must comply with all Company vehicle use and safety policies, as well as all applicable traffic laws.
- If operating Company-provided vehicles, the Company may review your motor vehicle record (MVR), as permitted by law, to verify eligibility to operate Company vehicles.
- If operating Company-provided vehicles, you must immediately notify the Company if your driver’s license is suspended, revoked, restricted, expires, or if your driving privileges otherwise change.
Additional Requirements - Must be eligible for DHS background investigation and suitability clearance.
- Must be a U.S. citizen or lawful permanent resident with work authorization.
- Must possess current Red Cross First Aid and CPR/Defibrillator certification and maintain certification throughout employment.
- Must be willing to work any shift assigned to maintain 24/7 dormitory coverage.
- Work schedules are determined by management and may be modified at any time based on business needs, contractual obligations, and operational requirements.
DAWSON is an Equal Opportunity/Affirmative Action/VEVRAA federal contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law. DAWSON offers a best-in-class benefits program including medical, dental, and vision insurance; a 401(k) program with employer match; paid vacation and sick leave; employer-paid basic life and AD&D insurance; an Employee Assistance Program; and a flexible work environment. Additionally, employees can choose from several voluntary benefits including critical illness coverage; accident insurance; identity theft coverage; pet insurance, and more. DAWSON gives preference to internal candidates. If no internal candidate meets our qualifications, external candidates will be given consideration. DAWSON’s career portal utilizes a third-party applicant tracking system that allows us to send and receive messages, along with our official DAWSON email addresses. Recruiting emails from DAWSON will only come from @dawsonohana.com or @msg.clrco.com. DAWSON will never: Ask you to send money or purchase equipment as part of the hiring process; Require you to download any apps to interview such as Teams, WhatsApp, etc.; Conduct interviews via Teams chat or messaging-only platforms; or Request banking information outside of secure onboarding steps. To verify current opportunities, use this official careers page. If you are ever unsure about DAWSON roles and communications, contact us at comms@dawsonohana.com before taking action.
Job Tags
Permanent employment, Full time, Part time, For contractors, Fixed term contract, Work at office, Immediate start, Flexible hours, Shift work, Afternoon shift